Legal

Privacy policy 

This is a placeholder policy for TraxLabs by HLX and will be replaced by the final legal text before launch.

Information we collect

We collect the details you submit through our website forms, name, business email, phone, company, job title and the operational context you provide, along with basic attribution data such as UTM parameters and the referring URL.

How we use information

Submitted details are used to respond to your enquiry, prepare pricing or a demo, and maintain a record of the conversation. Portal data is processed to deliver tracking, inventory, lifecycle and analytics functionality to your organization.

Tracking data

Location observations synchronized from a connected workspace are retained only where authorized by the customer organization, and are made available solely to members of that organization according to their role.

Retention

Enquiry records are retained for as long as needed to manage the commercial relationship. Operational tracking history is retained according to the retention window agreed with the customer organization.

Your rights

You can request access to, correction of, or deletion of your personal data at any time by contacting us.

Questions about this policy: support@traxlabs.com